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Bugama is the operating system for ride-hailing fleets: drivers, vehicles, shifts, compliance and money in one place, with AI agents doing the repetitive work.

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Home/Products/AI & Agents
AI & Agents

AI that works the night shift

Bugama uses AI where fleets lose the most time: calling people, following up, reading messy data and guessing where demand will be. Agents do the repetitive work; your team keeps the decisions.

Request a demoMeet the agents
Bugama assistant · fleet data1/3
Ask about drivers, vehicles, shifts or money…
Agents at work

500+ agents already in production

Six kinds of agents, each replacing a task someone used to do by hand, every day, in a real fleet.

Recruiting voice agent

Calls new candidates within your calling hours, offers interview slots over the next two days, books the one they choose and updates the hiring workflow.

Compliance voice agent

Calls drivers who miss the same rule on consecutive days, explains the facts of their shift and records the answer on their profile.

Goal evaluator

Reads replies by email, SMS or call transcript, decides whether the goal was met (a document sent, a slot confirmed) and moves the process on.

Workflow designer

Turns a plain description of a process into a draft workflow with steps, forms and owners, checks it for errors and repairs it before you publish.

Event refinery

Reads hundreds of event listings a week, extracts venues and dates, removes duplicates across sources and places every event on the map.

Demand forecaster

Machine-learning models per city that predict demand by hexagon for the next minutes and the next 24 hours.

Demand forecasting

See tomorrow’s busy zones before the shift starts

Bugama learns each city’s demand pattern from live platform heat maps. Every morning at 05:00 it publishes a forecast for the next 24 hours, hexagon by hexagon, plus the stretches of the day when a zone stays busy for more than 45 minutes.

  • Nowcast: demand in the next minutes, on the same scale drivers see in the app.
  • Day-ahead briefing: hour by hour for tomorrow, by hexagon.
  • Daily agenda: the sustained peaks worth sending cars to.
Day-ahead forecast · Madrid · Saturday
AIRPORT T4OLD TOWNSTADIUMRAIL STATIONNIGHTLIFE
Forecast for
06:00
Top zones
  1. 01Airport T4
  2. 02Rail station
  3. 03Old Town

Scale 0–4 per hexagon, refreshed every morning at 05:00.

Event radar

Every concert, match and fair, on one clean list

Every week Bugama reads the event calendars of each city: ticketing platforms, city halls, tourism boards, venues and the local press. AI cleans the listings, finds the venue, removes duplicates and puts each event on the map with its expected exit time.

  • 12 sources across Madrid, Zaragoza, Toledo, A Coruña and Alicante.
  • Duplicates merged: the same concert from three sources becomes one event.
  • Exit times, because the busiest moment is when people leave.
Event radar · Week 41
12 sources · 429 listings
City halls144
Ticketmaster139
Local press66
Tourism boards50
Venues & open data30
429 listings → 178 unique events
Football · Santiago Bernabéu81k
Madrid · Sat 21:00 · Exit ≈ 22:55
3 sources merged · geocoded
Concert · Movistar Arena17k
Madrid · Fri 21:30 · Exit ≈ 00:10
2 sources merged · geocoded
Trade fair · IFEMA4 days
Madrid · Tue–Fri · Morning peaks
2 sources merged · geocoded
Festival · Fiestas del PilarCity
Zaragoza · All week · Centre closures
4 sources merged · geocoded
In numbers

Measured, not promised

80%

of tomorrow’s top-10 demand zones predicted correctly in Madrid

84%

top-10 zone accuracy in Lisbon

429 → 178

event listings cleaned into unique events in a typical week

24 h

forecast horizon, published every morning at 05:00

Principles

Useful AI is accountable AI

Fleets deal with people’s jobs and income. We build agents that can be explained, audited and switched off.

Inside your rules

Agents act within limits your team sets: who to contact, when, how often and when to stop.

Everything logged

Every call, message and decision is stored on the driver, vehicle or ticket it belongs to.

People for exceptions

Anything unusual goes to a person. Agents remove the repetitive work, not the judgement.

Your data stays yours

Data is hosted in the EU, isolated per company, and access is controlled per user and department.

FAQ

About AI at Bugama

Is the assistant available today?

The assistant shown on this page is in preview with selected customers. The voice agents, the workflow designer, the event pipeline and the demand forecasts already run in production.

Will drivers know they are talking to an AI?

They should, and we recommend it. Each company sets the agent’s script, its calling windows (for example 09:00 to 20:00) and the moment it hands over to a person.

How accurate are the demand forecasts?

In Madrid, the day-ahead model gets about 80% of the next day’s top-10 demand zones right, measured over several months of out-of-sample tests. Every city is evaluated separately before it goes live.

Get started

Put agents to work in your fleet

Show us how your operation works today. In 30 minutes we will show you what Bugama would measure, automate and simplify from the first week.

Request a demoRead the case studies