- VTC
- Vehículo de turismo con conductor: private hire vehicle with driver in Spain, the legal framework under which ride-hailing cars operate.
- VTC licence
- The authorisation that allows a specific car to operate as a VTC. Owned by a company and transferable between cars.
- Investor company
- A company within a fleet group that owns cars and licences and may employ drivers.
- Rental fleet
- A fleet that rents cars to self-employed drivers and settles with them weekly.
- Payroll fleet
- A fleet whose drivers are employees on planned shifts and receive a monthly payroll.
- Roster
- The weekly plan of which driver uses which car in which shift, including holidays, time off and workshop days.
- Shift slot
- A position in the roster (car + shift) that must be covered by a driver. A free slot opens a hiring or reassignment process.
- Rest-day group
- Drivers grouped by their two rest days (for example LM, MX, XJ, SD) so cars stay covered every day.
- RZI (revenue zones)
- Minutes a driver spends in the zones where demand is highest during a shift.
- Peak hours
- The busiest hours of the day, when being offline costs the most revenue.
- Live states
- The status of each car on the platform, captured every minute: available, going to a pickup, on a trip or offline.
- Inspection
- A dated snapshot of a car: checklist, damage on a diagram, photos, mileage and signatures.
- Damage report (DF)
- The numbered file for a repair: photos, valuation, insurance route and driver involved.
- Insurance route
- How a repair is paid: not filed, filed with our insurer, or claimed from the other party.
- ITV
- Inspección Técnica de Vehículos: the periodic technical inspection required for cars in Spain.
- Weekly settlement
- The weekly close of a driver’s account, Monday to Sunday, producing a statement and the amount to pay or collect.
- Driver ledger
- Every charge, credit, rent, payment and adjustment for a driver, as signed lines whose sum is the balance.
- Connector
- An automatic link that imports data from an external system, such as a platform, fuel card or toll operator.
- SEPA batch
- A single bank file with all the week’s transfers to drivers, in the European SEPA format.
- Recibo verde
- The receipt self-employed workers issue in Portugal for their services.
- Workflow
- A process with states, forms, owners and automatic actions, run case by case on tickets.
- Voice agent
- An AI system that holds phone conversations, follows a script, records answers and moves processes on.
- Demand hexagon
- A cell of a hexagonal grid over the city, used to measure and forecast demand at street level.
- Autonomous fleet
- A fleet of self-driving vehicles. The work a driver does around the car becomes services that the fleet must run.