Department queues
HR, workshop, insurance, payroll and legal each see their own tickets, waiting times and statistics.
Work in a fleet crosses departments. Department queues show each team only the tickets that need them now, ordered by urgency, with the time each one has been waiting.
- One queue per department: HR, labour relations, workshop, insurance, accounting, legal.
- Summaries before a ticket is finalised, so nothing is closed by mistake.
- Statistics per department: volume, waiting time, overdue tickets.