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Bugama is the operating system for ride-hailing fleets: drivers, vehicles, shifts, compliance and money in one place, with AI agents doing the repetitive work.

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Workflows & AI
  • Workflow studio
  • Department queues
  • Automation rules
  • Voice agents
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Help center/Workflows & AI

Workflow studio

Design processes visually or describe them to the AI designer, test them with a dry run and publish.

A workflow is a process with states, forms, owners and actions: hiring, damage claims, car leases, offboarding. Each workflow runs on tickets, so every case has a history and an owner.

Building a workflow

  • Draw it in the visual builder, with forms designed in the same editor.
  • Or describe it in plain words: the AI designer drafts it, checks it for errors and repairs them.
  • Run a dry run before publishing.
  • Every action is logged on the ticket, the driver and the vehicle.
Where to find itSee it in the product

Related articles

Department queues

HR, workshop, insurance, payroll and legal each see their own tickets, waiting times and statistics.

Automation rules

Reminders, renewals, stale tickets and scheduled jobs, triggered by events or by the clock.

Voice agents

AI agents that call candidates and drivers, follow a script, record the answer and move the process on.

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