Luggage · accessibility · support
The kindest part of a ride is often the driver. Bugama OS keeps that care: an answer in seconds, and a person when a person is needed.
Today, the driver helps with the suitcase, explains the route, waits a minute longer for an elderly passenger and calms someone who is lost.
Voice agents answer riders in seconds. When a person is needed (heavy luggage, a wheelchair, a lost child) the nearest crew is sent.
Requests come by voice, buttons or booking notes, before and during the ride.
A voice agent solves what it can and recognises when a human must step in.
The trip is adjusted, a crew is dispatched or a remote operator joins the call.
Seconds until a rider gets a useful answer.
Requests resolved by the agent alone.
Ratings after assisted rides.