The case that isn’t in the manual
A street closed for a parade. A passenger who will not get out. A police officer waving the car through. Bugama OS gives people the context to decide, and learns from every case.
Today, the driver solves whatever happens, using judgement nobody wrote down. That judgement has to live somewhere when the driver is gone.
Remote operators get the context collected by agents and a proposed action. Every new case becomes a rule, so it is in the manual next time.
The car or the passenger signals a situation outside the known rules.
Agents gather context and propose an action; a remote operator approves or adjusts it.
The case is resolved and becomes a rule, so the fleet handles it alone next time.
Minutes from the unknown case to the car moving again.
How many cars each remote operator can support.
New cases turned into automatic handling.